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Privacy Policy

Last Updated: September 2025

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1. Introduction

Thyright Innovations Pvt. Ltd. (“Thyright”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information when you access or use our website, WhatsApp services, appointment booking system, and related digital platforms (collectively, the “Services”).

Thyright Innovations Pvt. Ltd. is registered in India, with its registered office at C 503, Shubh Kalyan, Nanded City, Sinhagad Road, Pune 411041.

By using our Services, you consent to the practices described in this Privacy Policy.

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2. Scope of Services

Thyright operates as a health-tech platform supporting thyroid care through technology-enabled tools, including AI-assisted diagnostics and a patient management ecosystem (ThyVerse).

We act as a technology facilitator and do not replace qualified medical professionals. All clinical decisions remain the responsibility of licensed healthcare providers.

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3. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name

  • Phone number

  • Email address

  • Age and gender (where required)

  • Messages or communications sent to us

b. Health-Related Information

  • Information voluntarily provided for appointment booking, screening, or program enrollment

  • Reports or results shared by you or uploaded with consent

c. Usage and Technical Information

  • Website interactions

  • Device, browser, and log data

  • WhatsApp interaction metadata
     

4. How We Use Your Information

We use your information for purposes including but not limited to: - Booking, confirming, rescheduling, and managing appointments - Communicating reminders, updates, and service-related notifications - Providing customer support and responding to queries - Improving our platform, services, and user experience - Sending health-related information, tips, or promotional content (with consent) - Complying with legal and regulatory obligations

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5. Appointment Booking and Health Data

When you book an appointment through our website: - You are responsible for ensuring that the information you provide is accurate and complete. - Your information may be shared with the relevant clinic, diagnostic centre, or healthcare professional solely for appointment fulfillment. - Thyright does not control or determine medical outcomes arising from consultations.

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6. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share your information only with trusted third parties, including: - Healthcare providers involved in your appointment or care - CRM, customer support, and appointment management platforms - WhatsApp Business API providers - Secure cloud hosting and analytics partners

All third parties are required to maintain appropriate data protection and confidentiality standards.

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7. Communication and Consent

By providing your contact details, you consent to receive: - Transactional messages (appointment confirmations, reminders, updates) - Service-related communications - Promotional or informational messages related to Thyright services

Communications may be sent via WhatsApp, SMS, email, or other digital channels in accordance with applicable Indian laws.

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8. Opt-Out and User Choices

  • You may opt out of promotional communications at any time by replying STOP on WhatsApp.

  • You may also contact us at info@thyright.com to update or withdraw your consent.

Transactional messages related to active services may still be sent where legally required.

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9. Data Retention

  • We retain personal and health data only for as long as necessary to provide services and meet legal or regulatory requirements.

  • Data may be retained longer where required under applicable Indian laws or for dispute resolution.
     

10. Data Security

We implement reasonable technical and organizational safeguards to protect your data, including: - Secure servers and encrypted storage - Restricted access on a need-to-know basis - Regular monitoring and security practices

However, no system is completely secure, and we cannot guarantee absolute security of information.

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11. Legal Compliance

We comply with applicable data protection and privacy laws, including: - The Information Technology Act, 2000 and related rules - Applicable healthcare and telemedicine guidelines in India - GDPR, where applicable for international users - Meta and WhatsApp platform policies.

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12. Children’s Privacy

Our Services are not intended for children under 18 years of age without parental or guardian consent. We do not knowingly collect personal data from minors without such consent.

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13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date.

Continued use of our Services after changes indicates acceptance of the updated policy.

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14. Grievance Redressal and Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

Email: info@thyright.com

We will make reasonable efforts to address grievances in accordance with applicable Indian laws.

 

By using our website, WhatsApp services, or booking appointments through our platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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